Privacy Policy

Introduction

At My Braiding Hair Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website (www.mybraidinghair.co.uk), purchase our products, or interact with us in any way.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

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Who We Are

Business Name: My Braiding Hair Ltd

Address: 20, Missouri court, Pinner HA5 2TH London

Email: helpdesk@mybraidinghair.co.uk

We are the “data controller” of your personal information, meaning we determine how and why your data is processed.

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What Information We Collect

1. Information You Provide Directly

-Name, email address, phone number, and postal address.

-Payment details (processed securely via third-party payment providers).

-Account login details (if you register an account).

-Any correspondence you have with us (e.g., customer service inquiries).

2. Information We Collect Automatically

Your IP address, browser type, and browsing activity on our website.

Cookies and similar technologies to improve website functionality and enhance user experience.

3. Information from Third Parties

Data from payment processors or delivery partners to fulfil your orders.

Publicly available information from social media platforms if you interact with us there.

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How We Use Your Information

We collect and process your personal data for the following purposes:

1. To Process Orders and Deliver Products

-Manage payments, shipping, and returns.

-Send order confirmation and shipping updates.

2. To Improve Your Experience

-Personalise product recommendations.

-Improve website functionality and customer support.

3. For Marketing and Promotions

-Send newsletters, promotions, and offers (only if you’ve opted in).

-You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us.

4. To Comply with Legal Obligations

Maintain records for tax, auditing, and regulatory compliance.

5. For Security and Fraud Prevention

Detect, prevent, and address fraud or other illegal activities.

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Sharing Your Information

We only share your personal data when necessary and in line with applicable laws:

Service Providers: For payment processing, order fulfilment, and website hosting.

Delivery Partners: To ensure successful order delivery.

Legal Obligations: When required by law, to prevent fraud, or to protect our rights.

We do not sell your personal data to third parties.

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Cookies and Tracking Technologies

We use cookies to:

-Enhance website functionality.

-Analyse website traffic and user behaviour.

-Provide personalised marketing.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

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How We Protect Your Information

We use appropriate technical and organisational measures to safeguard your data, including:

-Encrypted payment processing.

-Secure servers to store data.

-Regular security audits.

Despite our efforts, no method of transmission over the internet is entirely secure. Please take steps to protect your account information.

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Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

1. Right to Access: Request a copy of the personal data we hold about you.

2. Right to Rectification: Correct inaccurate or incomplete information.

3. Right to Erasure: Request the deletion of your personal data, subject to legal obligations.

4. Right to Restrict Processing: Limit how your data is processed in certain circumstances.

5. Right to Data Portability: Receive your data in a structured, commonly used format.

6. Right to Object: Opt out of direct marketing or other processing based on legitimate interests.

To exercise your rights, contact us at helpdesk@mybraidinghair.co.uk. We may request verification to ensure your identity.

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Data Retention

We retain your personal data only as long as necessary to:

-Fulfil your orders.

-Provide customer support.

-Comply with legal obligations.

After this, your data will be securely deleted or anonymised.

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Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us immediately.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

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Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will reflect the latest version.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: helpdesk@mybraidinghair.co.uk

Alternatively, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at www.ico.org.uk.

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Last Updated: 29th December, 2024